FAQ’s
SHOPPING
Do I need to make an appointment for a consultation?
Yes, we do require an appointment to be made. However, clients are more than welcome to come in and browse through the collection at any time. Walk-in consultations may be available based on consultant availability.
How long does my appointment go for?
We allocate 60 minutes for our initial consultations.
What should I bring with me to my first appointment?
If you have certain accessories that you wish to wear on your wedding day, bring them with you so we can find your perfect wedding gown. We also ask that you wear no fake tan, foundation or lipstick to maintain the integrity of our designer wedding dresses.
How many family and friends can I bring to my appointment?
Although there is no limit on the number of guests you can bring with you, due to the size of our bridal boutique in Melbourne, we ask to be notified of a party larger than 5 people.
Can my guests or I take photos during my consultation?
We do not allow photography of any sort in our boutique. Should you wish to view the gowns, please see our collection online.
How early before my wedding should I start shopping for my dress?
As soon as possible! The ideal time for purchase, production and fittings is a period of 6-8 months before your wedding. Planning your wedding is stressful enough and this time frame ensures you are stress-free.
When should I order my accessories?
We always recommend trying everything on together at the time of purchasing your gown, as several designers can take a few months to order. If unsure between wearing a veil or headpiece you can still purchase and try them, from some designers at a later date
PURCHASING
What is the payment term for my wedding gown?
We require a 50% deposit when purchasing a bridal gown. The remaining 50% will be due at your last fitting when you collect your gown. We also offer a structured payment plan to our clients.
How do I know what size to order my gown in?
Sizes vary between gowns due to the nature of their silhouette. Our consultants will assist in finding your perfect fit. Gowns can be ordered in a standard size (8, 10 etc.) or we offer a Made to Measure option. This will incur a fee, however the gown is made to your measurements.
How many months prior to the wedding day should the designer wedding dress in Melbourne be ordered?
Six to eight months prior to the wedding day is ideal! One of our professional designers will take the accurate measurements for your “special order” designer wedding dress to make sure your custom dress fits like a glamorous glove, upon taking your personal aesthetic preference.
When should I expect to receive my wedding gown?
Your wedding gown typically arrives in approximately 6-8 weeks prior to your wedding date. The dress is delivered to us directly from the designer and we perform a thorough quality control check on each gown. Once we are satisfied the gown is perfect, we’ll call you to schedule a first fitting, arrange shipping and final payment.
What is a special-order gown?
Most gowns are special-order. A special-order gown is made specifically for you by a designer, based on the measurements we take that determines the size we order for you, the designer uses their pattern that is closest to your measurements ie size 6, 8 and so on to create your gown. We then fit it to perfection for your body.
FITTINGS
Do you provide alterations?
Yes. We have seamstresses in our wedding store that do alterations for our clients.
How many fittings will I need?
The number of fittings varies between brides, however clients can come in for as many as required until they are satisfied. We do not charge an additional fee for fittings.
When do I need to order my veil and accessories?
There is no strict timeline for purchasing your accessories or veil, however majority of clients will pick their additional pieces after they have purchased their gown. We have a large range of veils and jewellery available in store that clients can try on during their fittings.
What if I don’t live in Melbourne…can you post my dress to me?
Yes. We are able to post your gown interstate to you after you have fully paid off any remaining costs. Postage and insurance will be an additional cost.
Shipping
Will my bridal gown be shipped out of Melbourne?
Yes. We can. We can ship a bridal dress or gown throughout Australia and outside Australia. However, small shipping charges apply.
Other Questions
What is a trunk show?
A trunk show is an in-store event by an individual designer, this usually takes place lasting one to three days, where you can view and buy from a designer’s latest collection long before they hit the stores here in Australia. When finding the dress of your dreams at a trunk show, it is always good to be prepared to make a decision that day, as gowns will not be in store once the trunk show is finished.